The Federal Communications Commission (FCC) had one of the busiest years since the formation of the commission in 1934 due to two of the biggest mergers between Comcast-Time Warner Cable, AT&T-DirecTV and the net neutrality debate.

In order to better quantify complaints, the FCC has launched a new website dedicated to filing complaints on internet, TV, radio, phone and emergency services.

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The new website will allow new complaints to be assessed by the company, for example if several users in New York City complain about Comcast's poor data speeds, the company will have 30 days to respond and fix the issue.

Solutions will also be offered for users experiencing trouble on a certain network. The FCC will regularly post updates on the complaint filing and what is being done to solve it.

Previously, the FCC had to trudge through forums or monitor phone calls for complaints, and often times was overwhelmed by the lack of one core place to receive all complaints.

This has lead to the FCC losing hundreds of thousands of comments on net neutrality, forcing the commission to hold off its decision until February this year.

Net neutrality is the biggest debate the FCC has ever handled, with over 4 million comments. The new website should branch out from a help center, to a place where consumers, organizations and the FCC can work together to solve the problems.

One of the largest complaints before the introduction of the website involved 'cold calling' from telemarketers, something the FCC could push in Congress, now it can quantify the complaints and give a good show of how many people are affected by this practice.

However, some public advocacy groups claim, the website could be used for the FCC to ignore more complaints that fit close to a previously solved complaint, hopefully this will not be the case.

TagsFCC, Tom Wheeler, Net Neutrality, TV, Radio, phone, emergency services